For the most part, it's human nature to be somewhat fearful of change. People tend to stick with what they have and what they know, rather than explore new possibilities.
That’s definitely the case with condos and co-ops in regards to their management companies. Most of the time, a building will enjoy a long partnership with their company and individual manager, never even thinking about making a move. However, things do come up to warrant change.
“Usually an association board may consider changing management companies if they feel they are not receiving good service or responsiveness from their current firm,” says Shirley Feldmann, president and project manager with Association Advocates Inc, a management consulting firm in Chicago. “We have heard complaints from many firms that they often feel they get fired when a new board member takes over because they have a vendetta against a management company for such things as a violation or a fine.”
Also, if problem after problem arises and the building is no longer running smoothly, it might be time to consider making a change.
“Whenever I’m asked to submit a proposal for management services to an association, the first question I always ask is ‘Why do you want to make a change?’” says Michael E. Rutkowski, principal of First Properties, LLC. “The number one answer is poor communication, or more specifically: ‘Our manager doesn’t respond to our emails or voicemails.’ Also related to communication is expectations: there are times when the manager thinks he or she is doing his or her job well but the board has different expectations and they end up unhappy.”