“Individual commitment to a group effort; that's what makes a team work, a company work, a society work, a civilization work.”
Legendary Green Bay Packers football coach Vince Lombardi left condo boards and managers off his short list, but his wisdom about commitment and teamwork could certainly apply to boards and management companies.
According to experts, the most successful board/manager relationships cultivate when both parties have mutual trust and respect, with courteous communication among all individuals involved.
This process starts with a contract that identifies which individuals are responsible for each specific task throughout the building. For instance, the property manager must provide the board with information they need to make decisions; then the board must utilize this information and accomplish the appropriate staffing and financial goals for the building.
In any dependable relationship, the ingredients for success include establishing expectations, open communication, and honesty. “The best boards are the ones that trust the expertise of their chosen property manager,” says Christopher R. Berg, president of Independent Association Managers Inc., in Naperville.